We stand behind the quality of our products. If you receive a product with manufacturing or materials defects, please send an email to help@onwardresearch.com, and we will make it right. This applies to the original purchaser and is non-transferable. We reserve the right to verify proof of purchase when processing claims. The item(s) must be unused, undamaged, and in original packaging in order to receive a refund for the returned item. This applies to the original purchaser and is non-transferable. We reserve the right to verify proof of purchase when processing claims.

You must return the item(s) within 14 business days of delivery and will be provided a return label.

Once your return is received and inspected, we will send you an email to notify you that we have received your return item. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days. Shipping will not be refunded.