We stand behind the quality of our products. If you receive a product with manufacturing or materials defects, please send an email to help@onwardresearch.com, and we will make it right. This applies to the original purchaser and is non-transferable. We reserve the right to verify proof of purchase when processing claims. The item(s) must be unused, undamaged, and in original packaging in order to receive a refund for the returned item. This applies to the original purchaser and is non-transferable. We reserve the right to verify proof of purchase when processing claims.

You must return the item(s) within 14 business days of delivery and will be provided a return label.

Once your return is received and inspected, we will send you an email to notify you that we have received your return item. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days. Shipping will not be refunded.

International Orders

Return Shipping Costs: Customers are responsible for all costs associated with returning products, including shipping, duties, taxes, and any additional fees that may be incurred during the return process.

We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, nor can we assume responsibility for lost or damaged returns.

Refunds or exchanges (if applicable) will only be issued after the returned item is received and inspected. Original shipping costs are non-refundable.

By placing an international order, you agree to these terms. If you have any questions or need further assistance with the return process, please contact us at Help@onwardresearch.com

Once your return is received and inspected, we will send you an email to notify you that we have received your return item. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days. Shipping will not be refunded.